Returns & Exchanges
At The Savanna, we take pride in the quality of our authentic food products; however, due to the perishable nature of our goods, we offer a 14-day return window for non-perishable items and immediate resolutions for damaged perishables.
Contact Support
Email our customer service team with your order number and a brief explanation of why you wish to return the item or request a refund.
Quality Verification
For damaged or spoiled goods, please attach clear photographs of the product and its packaging to help our team assess the issue quickly.
Return Shipping
Once authorized, securely package your non-perishable items and use the provided prepaid shipping label to send them back to our distribution center.
Refund Processing
After we receive and inspect your returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing